MoneyPhone is a fast-growing fintech startup and licensed non-deposit financial institution (NDFI) in Rwanda. Our mission is to empower underserved and marginalized individuals through cutting-edge digital financial services. MoneyPhone leverages AI powered credit scoring, mobile-based loan applications, and automated repayment tracking to provide fast, collateral-free loans, particularly tailored to the needs of smallholder farmers and their cooperatives. We operate without physical branches, serving clients across the country through fully digital channels.

We are looking for a sharp, energetic and field-driven team member who can bridge two essential areas of our work: delivering digital loans to rural clients, and gathering critical field-level data to track our impact. This role sits at the intersection of fintech operations and development impact. You’ll be on the ground — engaging with farmers, cooperatives, and local leaders — ensuring that our loan product is well understood, used correctly, and backed with solid, verifiable data. You will facilitate digital loan applications, train clients, troubleshoot usage issues, and support robust data collection processes required by our donor to measure youth job creation and financial impact.

You’ll also support our Kigali-based operations - providing project support, especially on MEL, data analysis and reporting. You will generate insights from farmers and partners to inform product refinement and strategic decision-making. We’re looking for someone fast, practical, and highly motivated to learn and grow in a high-impact financial tech environment.

Loan Operations & Client Support

• Conduct onboarding, trainings, and digital & financial literacy sessions for cooperative members and youth groups
• Support the full loan cycle: awareness, application, repayment tracking, and client follow-up
• Troubleshoot issues with mobile loan applications and digital channels in the field
• Provide field feedback to improve digital product features, pilot initiatives, and communications

Impact Data Collection & Reporting

• Collect verifiable, high-quality data to support our reporting to development partners (e.g. jobs created, youth reached, client IDs and phone numbers, production, sales and income changes,defaults rates).
• Use tools like Excel, KoboToolbox, or ODK to conduct surveys and field reporting
• Conduct interviews, focus groups, or light research to capture clients insights, feedback and satisfaction
• Ensure field data feeds into internal dashboards and impact project reportsSupport the organization and analysis of project baseline, midline, and endline studies
• Prepare timely and insightful reports for internal and external stakeholders
• Contribute to project documentation, success stories, and case studies

Collaboration & Improvement

• Work closely with the digital loan, credit, and product teams to ensure smooth field operations and continuous product improvement
• Analyze simple data trends (Excel-level) and report on them (e.g. gender patterns, repayment differences, youth engagement)
• Conduct market research and support new loan product design and usability improvements
• Support testing of new product features, pilot projects, and awareness campaigns
• Provide logistical and coordination support to workshops, pilot programs, and partner visits
• Maintain strong relationships with cooperatives, private and development partners, and local authorities

• Bachelor’s degree in Finance, Monitoring & Evaluation, Agribusiness, Rural Development, or a related field
• 2–5 years of field experience in agricultural finance, development projects, or M&E roles
• Previous work with financial institutions or fintech is an advantage
• Strong understanding of banking products and client financial behavior is valued
• Strong skills in data collection, analysis, and report writing
• Strong experience using Excel and at least one digital data collection tool (Kobo, ODK, Survey CTO, etc.)
• Excellent organizational and time-management skills
• Strong communication skills in Kinyarwanda and English
• Field experience working with cooperatives, farmer groups, is highly valued
• Willingness to travel and work in rural areas extensively
• Age range: 20-30 years old
• Proficient in using online portals and mobile apps
• Hands-on experience in solving incidents and improving processes will be valued
• Experience in international collaboration (differences in cultures and context) will be valued

• Impactful Work: Be part of a mission-driven startup that’s changing access to finance for rural Africa and beyond.
• Modern Technology: Work with a very modern solution. Stay at the forefront of the industry and experience all kinds of new technologies and methods.
• Competitive Compensation: We believe in rewarding talent and offer a competitive salary that matches your experience and skills.
• Work Flexibility: Field-based work gives you autonomy and purpose in every community you serve.
• Dynamic Team Culture: Join a collaborative and innovative team that values creativity, trust, and taking initiative.
• Experience open communication and transparency, and a fast-paced environment where your ideas drive real impact and your decisions directly shape the company’s growth.
• Global Collaboration: Engage with a diverse team from around the world. Experience the richness of international collaboration, working together to achieve common goals.