Tripesa is a Ugandan-based SaaS company that develops digital solutions to manage and scale tourism business operations. Our service enables customers to build secure, template-based custom websites, web applications, and marketplaces. All our customers get access to a dashboard/CMS with business-tailored features such as inventory management, bookings & payments, and events management.

The Key Account Manager (KAM) will be responsible for developing long-term relationships with key clients, connecting with stakeholders, and ensuring the successful delivery of our products and services in alignment with client needs. The KAM will act as a primary point of contact between the company and its strategic customers and will work closely with internal teams to enhance client satisfaction, drive revenue growth, and ensure client retention.

A Key Account Manager at Tripesa drives tourism and hospitality sector growth through these key areas:

• Client Management As the primary contact for key tourism and hospitality accounts, you'll handle regular client communication, conduct quarterly business reviews, manage client onboarding, and provide training on Tripesa's platforms. This involves proactive issue resolution and ongoing support to maintain high client satisfaction.
• Revenue & Growth Your focus will be meeting revenue targets through strategic upselling and cross-selling, while working with the finance team on revenue forecasting. You'll drive expansion of client product usage across tourism platforms, payment APIs, and channel managers, while developing strategies for entering new Uganda tourism hubs.
• Strategic & Technical This role involves creating and executing 1-3 year client account plans, leading discussions on payment API and system integrations, collaborating with tech teams on custom client solutions, and staying current with industry trends and competitor offerings to maintain market advantage.
• Cross-functional Leadership You'll work closely with product teams on new features, coordinate with marketing on go-to-market plans, spearhead UI and onboarding improvements, and present performance metrics to leadership. This requires strong ability to influence and align multiple departments toward common goals.
• Performance & Analytics Success in this role requires careful tracking of client retention, revenue growth, and conversion rates. You'll leverage CRM data to optimize client strategies, manage relationship risks, and measure product adoption rates to ensure continuous improvement and client satisfaction.

This role combines strategic thinking with hands-on account management, requiring both business acumen and technical understanding of tourism technology solutions. The ideal candidate will be comfortable moving between high-level strategy and day-to-day client support while driving growth in Uganda's tourism sector.

• Bachelor’s degree in business, Sales, Marketing, or a related field.
• Proven experience (5+ years) as a Key Account Manager or in a similar role managing strategic clients.
• Demonstrated success in driving revenue growth and client satisfaction.

• Identify Opportunities: Research potential markets and customer segments for growth.
• Build Relationships: Establish and maintain relationships with clients and partners.
• Strategic Planning: Develop and implement plans to achieve business growth.
• Sales and Marketing: Collaborate on and execute sales and marketing strategies.
• Market Research: Stay informed on industry trends and competitor activities.
• Negotiate Deals: Negotiate and close business deals and contracts.
• Customer Management: Use CRM tools to manage client interactions.
• Coordinate Teams: Work with internal teams to ensure successful project delivery.
• Financial Management: Prepare budgets and monitor financial performance.
• Continuous Improvement: Refine strategies based on industry developments.