Masaka Creamery’s mission is to delight our customers by producing beloved products, with uncompromising devotion to our values. We manufacture high quality dairy products under the Masaka Farms label from our headquarters located in the Kigali Special Economic Zone. Masaka Creamery actively recruits from the Deaf community in Rwanda, and currently boasts a production team that is 100% Deaf. We are a values-driven organization working diligently toward our vision of being admired in Rwanda and beyond for exemplary culture, quality and inclusion as we scale to 10,000 liters per day.

The Admin & Assistant HR Officer will be based at the company’s headquarters and will play a dual role: supporting HR functions across departments and providing integrated executive and office support. The ideal candidate is highly organized, trustworthy, and proactive, with excellent communication skills and a passion for service and efficiency.

Human Resource Support:

• Support recruitment, onboarding, and orientation of new staff across departments.

• Manage incoming applications, maintain a candidate backlog, and coordinate with recruiters.

• Track recruitment status and interview progress.

• Track attendance and maintain updated employee records.

• Help organize training and maintain learning records.

• Support performance evaluation processes, including check-ins, reminders, and performance improvement plans (PIPs).

• Support employee engagement initiatives, welfare coordination, and leave tracking.

• Coordinate morale-building activities such as quarterly birthday celebrations and employee of the quarter recognition.

• Help promote a strong, inclusive staff culture by offering general morale support and consistent team engagement.

Executive & Office Support:

• Manage and organize calendars, appointments, and meeting schedules for the key staff.

• Prepare meeting agendas, take minutes, and ensure follow-ups are completed.

• Draft and review internal communications and reports.

• Maintain filing systems, records, and internal documentation with confidentiality and discretion.

• Oversee day-to-day office operations and ensure availability of office resources.

• Record, track, and manage office-related and executive expense reports, ensuring accuracy and timely submission.

• Coordinate logistics and set-up for meetings, training, events, and internal communications.

• Support reception duties, ensure the office is presentable, and handle printing, errands, and ad-hoc tasks as needed.

• Manage administrative documentation, including contract management, deadlines, evaluations, and performance tracking.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• At least 1 years of experience in HR or administrative Role

• Strong organizational and time management skills.

• Excellent verbal and written communication skills.

• Demonstrated ability to work collaboratively across teams.

• Strong problem-solving and decision-making capabilities

• Competitive salary and allowances.

• Paid leave and professional development opportunities.

• Supportive team environment with growth potential.

• Access to company resources and mentorship

• Paid Leave: Based on working schedule

• Travel: The candidate will work primarily from the company’s offices at Plot G5, Kigali Special Economic Zone, Kigali, Rwanda

• Duration: Seeking a minimum initial commitment of 6 months

• Reporting: Candidates will report to the HR Manager and work collaboratively with other department heads and team members.

• Expenses: Candidate shall be reimbursed for business-related airtime, transportation and other authorized business expenses