The Sales & Customer Service Intern serves as the primary point of contact for ILBA Hair's clients and retail customers. This role combines customer service excellence with sales support to drive business growth in the natural hair care industry. The ideal candidate is passionate about natural hair care, eager to learn and grow, and committed to delivering outstanding service. This position requires a people-oriented, proactive individual who ensures timely, professional, and empathetic communication while managing client relations, sales recording, online sales support, and inventory awareness.

• Respond promptly and professionally to client inquiries via phone calls, WhatsApp, social media, and other communication channels

• Build and protect ILBA's reputation by providing outstanding customer service with a strong client focus

• Record all sales transactions accurately and maintain organized client and sales records

• Monitor sales reports and provide actionable feedback to the marketing team for improving sales strategies

• Serve as primary online sales support, responding to leads from marketing campaigns and converting them into sales

• Listen attentively to client feedback and complaints to help tailor services and product offerings

• Coordinate with inventory management to track stock levels and proactively alert the team to avoid shortages

• Conduct weekly opening and closing stock checks to ensure inventory accuracy

• Schedule and confirm salon appointments and product orders with precision

• Implement post-service and post-purchase follow-up protocols to ensure client satisfaction

• Facilitate communication between clients and salon staff regarding special requests or concerns

• Assist with coordinating delivery or pick-up of product orders as needed

• Uphold ILBA's values of professionalism, respect, and Christian principles in all interactions

• Genuine passion for and knowledge of natural hair care products and practices

• Exceptional interpersonal skills with a demonstrated customer-centric mindset

• Strong problem-solving abilities with a proactive approach to addressing issues

• Excellent verbal and written communication skills in a professional context

• Creativity and eagerness to develop sales techniques to increase revenue

• Demonstrated ability to multitask and work independently with minimal supervision

• Proficiency with basic computer applications and familiarity with social media platforms (WhatsApp, Instagram)

• Detail-oriented with strong organizational skills for sales tracking and inventory management

• Willingness to learn about ILBA's product line, services, and brand mission

• Alignment with ILBA's Christian values and commitment to respectful communication

• Previous experience (6+ months) in customer service, sales, or retail roles

• Basic knowledge of salon operations or beauty industry practices

• Experience with sales reporting, invoicing, or basic financial record-keeping

• Fluency in both English and Kinyarwanda

• Ownership of a smartphone capable of capturing high-quality images for marketing purposes

• Experience using CRM systems or customer management software