As an Operations Associate at Andersen in Rwanda, you will be integral to our mission of driving efficiency and excellence across firm operations. You will manage HR processes, coordinate finance and procurement activities, facilitate communication with both internal and external stakeholders, liaise with key partners including Andersen and academic institutions, coordinate events, and be conversant with our ERP and technology platforms (including but not limited to Odoo ERP). You will also supervise the front office team, ensuring streamlined administrative support for the organization.

HR Coordination:

• Coordinate recruitment, onboarding, and training processes with service line heads and in accordance with firm policies and procedures.
• Coordinate employee relations, performance reviews, and career development initiatives.
• Manage digital employee files and HR records.

Finance and Procurement Coordination:

• Coordinate invoicing and debtor management.
• Collaborate with the finance team to oversee budgeting, financial reporting, and expense management.
• Coordinate procurement processes to ensure timely and cost-effective purchasing of supplies and services.
• Manage vendor relationships and negotiate favorable contracts.

Communication:

• Facilitate effective communication within the organization and with external stakeholders.
• Develop and implement internal communication strategies to keep employees informed and engaged.
• Serve as the primary point of contact for external partners, including Andersen global and other partners such as education institutions, professional bodies, social impact initiatives, etc., ensuring strong relationships and effective collaboration.

Event Coordination:

• Plan, organize, and execute company events, meetings, and conferences.
• Manage event logistics, including venue selection, catering, and scheduling.
• Ensure events align with company objectives and enhance employee and partner engagement.

Client and Guest Experience:

• Handle incoming service queries or correspondence using the firm’s CRM module.
• Collaborate with various teams in scheduling meetings with existing and potential clients.
• Collaborate with front office staff to enhance the guest experience.

• ERP Experience: Comfortable navigating business software (like Odoo) to streamline HR, finance, and procurement processes.
• Analytical Mindset: Skilled at turning data into insights that help drive better decisions.
• Project Management: Able to plan, execute, and track multiple projects at once — keeping everything on time and on budget.
• Tech Troubleshooting: Basic IT troubleshooting skills and abilities to keep office tech running smoothly.
• Microsoft 365: Confident using Excel, Word, and PowerPoint to create reports and presentations.

• Team Player: Enjoys working with diverse teams and building positive relationships across the firm and beyond.
• Excellent Communicator: Able to explain things clearly and concisely, whether you’re talking to colleagues, clients, or partners.
• Innovative Problem Solver: Not afraid to tackle challenges head-on and think outside the box to find solutions.
• Time Management: Knows how to prioritize and handle deadlines while maintaining calmness and professionalism.
• Trustworthy and Professional: Handles sensitive information with care and integrity