Open Role

Operations Agent

Customer service

Kigali, Rwanda (On Site)

Deadline on 28-February-2024

Posted 511 days ago

49 Applied to this application

Salary range

200,000 RWF - 250,000 RWF

Application description

Vuba Vuba is a fast-growing online platform that specializes in delivering a diverse range of products including meals from top-rated restaurants, groceries, liquor, and flowers, right to your doorstep. Incepted to fill the void left by the shutdown of Jumia Food, we have embarked on a journey to revolutionize the delivery service industry by offering unparalleled convenience to our customers. We are looking for a dynamic, detail-oriented, and customer-focused Operations Agent to join our vibrant team. 

 

Job Summary: 

 

As an Operations Agent, you will act as the vital link between customers, restaurants, and delivery personnel to ensure smooth and timely delivery of orders. You will leverage your keen attention to detail and exceptional organizational skills to coordinate and monitor the order fulfillment process, guaranteeing that every customer receives their order accurately and promptly.

Qualifications

  • 1-2 years of experience in operations, customer service or call center. 

  • Exceptional organizational and multitasking skills. 

  • Excellent communication and interpersonal skills. 

  • Proficiency in using computer systems and delivery management software. 

  • Customer-focused mindset with a passion for delivering exceptional service. 

  • Ability to work in a fast-paced environment and adapt to changing priorities. 

  • Fluency in Kinyarwanda and English.

Benefits

We offer a competitive salary package, comprehensive health insurance, and additional perks to support your professional growth and work-life balance.