Open Role
Operations Agent
Customer service
Deadline on 12-March-2024
Posted 332 days ago
141 Applied to this application
Salary range
200,000 RWF - 250,000 RWF
Application description
Vuba Vuba is a fast-growing online platform that specializes in delivering a diverse range of products including meals from top-rated restaurants, groceries, liquor, and flowers, right to your doorstep. Incepted to fill the void left by the shutdown of Jumia Food, we have embarked on a journey to revolutionize the delivery service industry by offering unparalleled convenience to our customers. We are looking for a dynamic, detail-oriented, and customer-focused Operations Agent to join our vibrant team.
As an Operations Agent, you will act as the vital link between customers, restaurants, and delivery personnel to ensure smooth and timely delivery of orders. You will leverage your keen attention to detail and exceptional organizational skills to coordinate and monitor the order fulfillment process, guaranteeing that every customer receives their order accurately and promptly.
Qualifications
1-2 years of experience in operations, customer service or call center.
Exceptional organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using computer systems and delivery management software.
Customer-focused mindset with a passion for delivering exceptional service.
Ability to work in a fast-paced environment and adapt to changing priorities.
Fluency in Kinyarwanda and English.