Vanessa UWIMBABAZI
Hospitality Maven | Crafting Memorable Guest Experiences
Kigali, RwandaLanguages
English
French
Kiswahili
Interests
Summary
Dedicated and customer-oriented hospitality professional with 5+ years of experience in hotel front desk operations. Possesses excellent organization and communication skills, and can consistently deliver first-rate services and drive profits. Am an individual who's able to communicate effectively with guests from diverse regions and foster loyalty. Looking forward to joining 5- Star Hotels to develop my hospitality career and make a difference.
Employment history
Receptionist | Sainte Famille Hotel
September 2021 - Present
•Communication: Strong verbal and written communication skills to interact professionally with visitors, clients, and colleagues, and effectively convey information.
•Customer Service: Ability to provide exceptional customer service, ensuring a positive experience for visitors and addressing their inquiries and needs promptly and courteously.
•Organization: Excellent organizational skills to manage appointments, schedules, and multiple tasks efficiently, while maintaining attention to detail.
•Multitasking: Proficiency in handling various responsibilities simultaneously, such as answering phone calls, managing emails, and assisting visitors, while maintaining a calm and composed demeanor.
Education history
University of Tourism, Technology and Business Studies
Bachelor's degree | IATA/UFTAA International Certificate
- 2023
Certifications
No certificates added.
Skills
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