Gisele Abizeye Haguma
Customer Service and sales specialist
Kigali, RwandaLanguages
English
French
Kinyarwanda
Interests
Summary
I am an eager fast learner and detail-oriented, frequently praised as a proactive leader by my peers. The power of diversity and experiences learned from new opportunities are my motivation. Aiming to leverage a proven knowledge of customer communications, relationship management, sales, and service delivery skills in operation roles.
Employment history
Customer Sales Agent |
January 2023 - Present
- Handle inbound customer calls
- Work in a Customer Relations Manager (CRM) to document and update customer
- wants
- Make and use strategies to help customers with their wants
- Understand and inform customers about Balance of Nature products and services
- Route customers to needed teams
- Work with many teams to hit quota and goals
- Engage and improve your skills through training and team feedback
Private Tutor | Tutoroo
May 2020 - Present
- Organized and communicated analytical findings in clear and concise verbal and written manners.
- International relationships management with tutees.
- Anticipated tutees’ needs and provided the services.
Sales Representative | The New Times
May 2022 - December 2022
- Negotiating and closing deals with clients.
- Working in collaboration with other departments (editorial, audio-visual,...).
- Preparing business development, marketing, and sales strategies.
- Prepare and present reports and proposals
Project Leader and Finance Manager | Root Foundation
May 2019 - December 2019
- Coordination and communication of weekly visits.
- Planning and execution of training materials.
- Financial management to meet project requirements.
- Presenting weekly reports of our visits and organizing for presentations.
Operations Consultant | Yellow Digital Retailers
December 2022 - September 2023
-
Operations management
-
Agents portfolio management
-
Customer Relationships Management
-
Call Center management
-
Assistant in office management
Customer Service Member | Kuku Foods Rwanda
December 2019 - December 2021
- Projecting and achieving sales targets.
- Customer service and guest experience.
- Established and maintained collaborative and productive working relationships with team members and trained new trainees.
- Reporting of achieved target and stock management
Education history
Akilah Institute for Women, Kigali
Diploma | Hospitality and Tourism Management
2018 - 2022
Certifications
No certificates added.
Skills
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